Refund and Cancellation Policy: We strive to provide the best learning experience for our customers. However, we understand that there might be situations where a refund or cancellation is necessary. Please read our policy below:
- Refund Eligibility for Online Courses:
- Refunds will be considered within the first 7 days after the course purchase date.
- To be eligible for a refund, the course must not have been accessed beyond 20% of its content.
- If the course has been accessed beyond 20% or if 7 days have passed since the purchase, we regret that we cannot offer a refund.
- Cancellation of Course Subscription:
- If you have subscribed to a course that offers continuous access over a period (e.g., monthly or yearly subscription), you can cancel the subscription anytime.
- The cancellation will be effective from the next billing cycle, and you will retain access until the end of the current billing cycle.
- Refund Process:
- To request a refund, please contact our customer support team at Thegurukunj@gmail.com. within the eligible timeframe.
- Provide your order details and a brief reason for the refund request.
- Refunds will be processed using the same payment method used for the original purchase within 10 business days of approval.
Shipping Policy (for physical course materials, if applicable):
- Shipping Method and Timeframe:
- Physical course materials, such as textbooks or supplementary materials, will be shipped via standard shipping unless otherwise specified during the checkout process.
- Estimated delivery times will be provided at checkout and may vary based on the destination.
- Shipping Charges:
- Shipping charges will be displayed during the checkout process. These charges cover packaging, shipping, and handling costs.
- Any applicable customs duties or taxes are the responsibility of the customer.
- Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delivery delays or non-delivery due to incorrect addresses.
- Tracking Information:
- Tracking information will be provided via email once your order has been shipped. You can use this information to track the progress of your shipment.
- Shipping Restrictions:
- At this time, we only offer shipping to addresses within the specified countries or regions. Please refer to the shipping information provided during checkout.
Please note that this policy is subject to change, and any updates will be communicated on our website. For any questions or concerns regarding refunds, cancellations, or shipping, please don’t hesitate to contact our customer support team at thegurukunj@gmail.com.